At Deco Vogue, accessible from Deco Vogue, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information gathered and utilized by Deco Vogue. If you require additional information or have questions concerning our Privacy Policy, please feel free to reach out to us. This Privacy Policy exclusively pertains to our online activities and is pertinent to the data shared and/or collected from visitors to the Deco Vogue website. It is important to note that this policy does not extend to information collected through offline means or other channels not associated with this website.
PRIVACY POLICY AT DECOVOGUE
GOVERNING LAW AND JURISDICTION
Our Privacy Policy is controlled and governed by the laws of India. In case of any legal recourse, the courts of Patiala, India shall exercise exclusive jurisdiction over all the matters arising following this Privacy Policy.
CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to our terms and conditions.
INFORMATION WE COLLECT
We are committed to transparency when it comes to your personal information. Whenever we request personal details from you, we will communicate the purpose for which this information is required. If you reach out to us directly, we may gather additional information, including your name, email address, phone number, the content of your message, and any attachments you choose to send. Moreover, when you decide to register for an account with us, we will request your contact information, which may encompass your name, company name, physical address, email address, and telephone number. Your privacy and the security of your data are of utmost importance to us.
HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including:
- Improvise, personalize and grow our website
- Understand and analyze how you use our website
- To process your transactions quickly
- To improve our customer service
- To Send you periodic emails
- Find and prevent fraud
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
HOW DO WE SAFEGUARD YOUR INFORMATION
We don’t use vulnerability scans or follow PCI standards because we offer articles and information, not products or services that require credit card details. We do, however, conduct regular checks for malware. Your personal data is stored securely, accessible only to a limited number of individuals with special access rights, who are bound to confidentiality. Furthermore, any sensitive or credit information you provide is encrypted using Secure Socket Layer (SSL) technology. When you make an order, we employ various security measures to ensure the safety of your personal information. All transactions are handled by a secure gateway provider and are not stored or processed on our servers.
LOG FILES
Deco Vogue follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.
COOKIES
Like any other website, Deco Vogue uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. For more general information on cookies, please read “What Are Cookies” from Cookie Consent.
THIRD PARTY PRIVACY POLICIES
Deco Vogue Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options. You can choose to disable cookies through your browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
BILLING & PAYMENT
Pricing
All prices are inclusive of applicable taxes.
GST (Goods & Services Tax) has already been applied to the price of the goods as displayed on the website.
Billing Terms
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Return & Refund Policy.
Payment Options
We support the following payment options:
- All major Debit & Credit Cards (including international cards) like Visa, Mastercard,
- UPI
- Net-banking
- COD
SHIPPING
Shipping policy
Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery.
Shipping location
We ship our products across India. The delivery times are subject to location, distance and our logistics partners. We share the approximate number of days required for delivery. We are not liable for any delays in delivery by the courier company. We also extend the best support possible to ensure that the products reach our customers as soon as possible.
REFUNDS AND CANCELLATION POLICY
- All returns must be reported within 48 Hours of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
- Our products are high-quality and designed to impress however If you’re not satisfied with your purchase kindly return it within 48 hours in original condition, unused packaging with an unboxing video.
- Our replacement policy requires an unboxing video within 48 hours of receiving the package for any potential damage to file a replacement claim.
- The orders can’t be cancelled after 6 hours of placing the order since we already start processing the orders. Package once packed & shipped, will be treated as a return order if cancelled. In that case, Deco Vogue reserves full rights to charge two-way shipping cost.
- In case a COD shipped order is cancelled or not accepted after it has been shipped, Deco Vogue will reserve the right to deny any future orders.
- All return requests will have to get approved before processing. If a request is found eligible, reward points will be credited to your respective Deco Vogue account.
- Return Shipping Charges: The Customers are responsible for the expenses associated with returning the item which will be as per actual borne by us from our delivery partner.
- Refund in Store Credit: We provide the option of store credits when exchanging items / returning items. In this scenario, only return charges will be applicable. The store credits are available instantly once we receive the items and can be used for any future purchases.
- Unfortunately, we don’t accept any return requests on the basic of liking of products or size issues. We recommend checking the product specifications/details before placing the order.
- No refunds or exchanges for Dried flowers & Grass category.
- Products sold during promotional sales and Made to order products are not eligible for return or refund. Please contact Customer Care at +91 8360507069 for any queries or to initiate a return process.
- In case of any damage we will replace the product or product part whatever required to fix the issue.
RETURN PROCESS
Please contact our WhatsApp Support team on +91 8360507069 or email at info@Deco Vogue.in